Returns & Exchanges

At Omakase Tokyo, we strive for perfection in every delivery, but if you are not completely satisfied with your purchase, we offer a 30-day return window for most items in their original condition. Our streamlined process ensures that your exchange or refund is handled with the same precision and care as our curated collections.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal and select the order containing the items you wish to return to receive a Return Authorization number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags and protective seals remain intact to qualify for a full refund.

• 3.
  Ship to Omakase Tokyo

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our team inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.