Frequently Asked Questions
Everything you need to know about the Omakase Tokyo experience.
Where are your products sourced from?
All items are curated directly from premium artisans and manufacturers within Japan to ensure authentic Tokyo quality and craftsmanship.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days, while express options can arrive within 3-5 business days depending on your location.
Will I have to pay customs duties or taxes?
Import duties and taxes are determined by your local customs office. Customers are responsible for any additional fees incurred upon entry into their country.
What is your return policy?
We offer a 30-day return policy for most unused items in their original packaging. Please note that certain perishable or personalized goods are exempt from returns.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
Are the products authentic Japanese brands?
Yes, Omakase Tokyo guarantees that 100% of our inventory consists of genuine products sourced directly from authorized Japanese distributors.